Frequently asked questions

About Squadeasy

What is Squadeasy ?

What is the principle of the experience?

Is Squadeasy compatible with my smartphone ?

Is my data protected?

Squadeasy's universes

I'm new to the application, how do I know which universe to join?

I already have an account on SquadRunner, how to join the multi-activity universe?

What is the difference between a public and a private universe?

Experience Rules

How does the ranking work?

What is a boost?

How to use the boosts?

What is a mission?

How to participate in missions?

What is a quiz?

How to participate in the quizzes?

What are you doing against cheating?

Synchronization

I have just created my account. What should I do before I start?

How do I record my steps?

How do I explain the difference between the number of steps recorded via my third-party application and Squadeasy?

Why are my steps blocked at 0?

How do I register my running and cycling trips?

Are the steps taken during a run outing counted?

How can I synchronize my FITBIT activities with Squadeasy?

Why don't my outputs recorded on another application synchronize on Squadeasy?

How is it that there is a difference between the outputs recorded on my third-party application and on Squadeasy?

My session was not recorded correctly, what should I do?

My points were not taken into account at the end of my outing, what should I do?

I have problems accessing my account via a third-party application, what should I do?

I run on treadmills and/or ride an elliptical bike. Are these activities included in Squadeasy?

I have a GPS watch, how do I connect it to Squadeasy?

How are my running points counted in the public SquadRunner universe (Running universe)?

How are my running points counted in the multi-activity public universe (Squadeasy universe)?

How are my bike points counted in the multi-activity public universe (Squadeasy universe)?

How are my walking points counted in the multi-activity public universe (Squadeasy)?

How are my running points counted in a private corporate universe?

How are my bike points counted in a private company universe?

How are my walking points counted in a private corporate universe?

Squad

I have the wrong team / I want to change teams, what can I do?

I no longer wish to be captain of my team, how do I do that?

What happens to my points when I change teams?

How do I communicate with my teammates?

Settings

I am in kilometers or miles, how do I change units?

How to change the language?

How do I enable/disable voice comments during my outing?

I have changed my phone, what should I do to get my Squadeasy account back?

Will I lose my data if I delete the application?

I forgot my password, what can I do?

A question for Boogie?

"Always there to help you!"

If you don't find an answer to your question, please contact Boogie by chat, or send him an email.